Frequently asked questions

Our range covers boards and sheets, wood, adhesives and sealants, fasteners, hinges, drawer and cabinet fittings, handles and knobs, door hardware and furniture legs. Browse the parent product pages and contact us to confirm the exact option you need.

Our supplied range includes Alnoor, ZRK, KMI, Patex and TurkPlast. Individual products and available options differ by brand. Ask for the exact product, finish and current availability.

The final price can depend on the brand, thickness, dimensions, finish, quantity and current availability. Share these details and request a quotation before placing your order.

No. A parent page groups a product range. Options described on the page still need to be checked for current stock, specifications and price.

Our listed options are 2.2mm, 3.2mm, 6.5mm, 9mm, 15mm, 16mm, 17mm and 24mm. Please confirm current availability, sheet dimensions and the required grade before ordering.

The supplied range lists Ash, Red and Sapeli. Confirm the exact species or decor description, supplied form, backing, thickness and dimensions for the option you need.

Tell us the intended use, measurements, finish and exposure conditions. We can discuss options from the range. The right choice depends on the selected product's actual grade and manufacturer information.

Do not assume this. Moisture resistance, outdoor suitability and other performance properties depend on the exact product and grade. Ask for matching technical information before choosing material for a demanding application.

Images show the product type or finish and may be illustrative. Screens, lighting, natural materials and batches can affect appearance. Confirm the product code or physical finish before purchase where appearance is important.

Share measurements and clear photos. Depending on the fitting, the key details can include fixing centres, panel thickness, cup or cylinder dimensions, clearances, length, handing and required load. Confirm the actual model before drilling or fitting.

Identify both surfaces, the application and any moisture, movement or temperature conditions. Check the exact product instructions and safety information for compatibility, preparation and cure requirements. A general product name is not enough to establish these details.

Send the product names, preferred brand or finish, dimensions, quantities and your Lahore area to +92 310 0081237. Add photos or a drawing if needed. The team can then confirm the available option and current quotation.

No. The list helps you discuss requirements. The order is confirmed only after the final items, quantities, prices, payment and delivery details have been agreed and accepted by the store.

Yes, enquiries can cover individual and business requirements. Share the full list and quantities so the team can discuss availability and pricing for the order. No minimum quantity or trade discount is implied unless it is confirmed.

Ask the team to confirm the payment method for your order before paying. Keep your bill and acknowledgement, and do not share PINs, one time passwords or card security codes in a message.

Contact us as soon as possible with the order or bill details. We will check the current status and the terms agreed for that order and explain the available options.

Within Lahore only. We do not currently offer delivery to other cities or international shipping. Share the full address to confirm serviceability before ordering.

Delivery is not automatically free. Charges depend on the route, order size, vehicle and handling needs. The applicable amount will be confirmed before you agree to the order.

An estimated date or window is confirmed for each order after availability and delivery details are checked. There is no blanket same day or next day promise.

Tell us about the floor level, stairs, lift and access before booking. Unloading and movement inside the property must be confirmed as part of the delivery arrangement, including any additional charge.

Contact us promptly with photos, the bill and the affected product or quantity details. Avoid using or altering the material while the issue is reviewed. Prompt reporting helps us investigate and does not remove applicable consumer rights.

We are based in Lahore, Punjab, Pakistan. Use the exact shop pin linked below for directions and call or message +92 310 0081237 to confirm current visiting hours before travelling.

Yes, under our standard store offer you can bring the product back within 15 calendar days of the purchase date shown on the original bill or sales slip. Bring that original bill or slip with you. Read the Refund and Exchange Policy for the process and applicable consumer rights.

Our standard refund and exchange offer is not available after the 15 day period or without the original bill or sales slip. This does not remove any rights you may have under applicable law for defective, misdescribed or nonconforming goods; contact us with the available purchase details if you have such a concern.

Yes. Share the project type, approximate dimensions, photos or drawings and Lahore area. Availability, who will carry out the work, scope, charges and timing must be confirmed before any service is booked.

These are not automatically included with a materials enquiry. Ask about your specific requirement and have any agreed work, provider, fee and timing recorded clearly before booking.

Include the work or products needed, measurements, quantities, preferred finish, reference images and Lahore area. Explain any access restrictions or site conditions relevant to the job.

Call or message +92 310 0081237. For an order question, include the bill or reference. For a privacy request, explain the information or concern without sending unnecessary sensitive documents.