Updated 2 November 2026
Contact Nashtar Khan Plywood & Hardware Store, Lahore, Pakistan. Phone and WhatsApp: +92 310 0081237.
About this policy
This policy explains how we handle personal information when you browse our website, ask for a quotation, contact us, place an order or arrange a service or delivery. In this policy, we, us and our mean Nashtar Khan Plywood & Hardware Store.
Information we receive
When you contact us, we receive the information you choose to share. This can include your name, phone number, email address, enquiry, selected products, measurements, quantities, project photos or drawings and correspondence.
If you place an order or arrange a delivery, we also receive the information needed to manage it, such as billing details, a delivery address, a contact person, order and payment references and delivery instructions. Please share another person's information only where you are authorised to do so.
Our website platform can collect technical information such as IP address, browser and device information, pages viewed and interactions. Cookies and similar technologies may be involved. The information collected depends on the features and privacy settings in use.
How we use information
We use relevant information to respond to enquiries, prepare quotations, discuss material or service options, confirm orders, coordinate delivery, provide support and handle returns or exchanges. We also use information where needed for security, fraud prevention, record keeping, resolving disputes and meeting applicable obligations.
Where we offer marketing messages, we will ask for permission where required and provide a way to stop them. An enquiry does not by itself mean that you have agreed to receive marketing.
Who may receive information
Information may be accessed by the people handling your enquiry or order and by service providers needed to operate the website or fulfil the agreed arrangement. For example, a delivery provider may need your name, address, contact number and delivery instructions. A service provider should receive the project information relevant to the work you have agreed.
Our online store uses Shopify. Shopify processes information to operate the platform and may also process certain information for its own services under its privacy policy. Platform services can involve processing outside Pakistan. Read Shopify's privacy information at Shopify privacy policy.
We may disclose information when required by law or when reasonably necessary to deal with fraud, security concerns, claims or the protection of legal rights.
Cookies and your choices
Cookies and similar technologies can support essential website functions and remember preferences. Analytics or advertising technologies, where enabled, can involve additional data processing. Use any privacy controls shown on the website and your browser settings to manage available choices. Blocking essential cookies can affect some functions.
Using the site is not a substitute for consent where applicable law requires consent for a particular use. The cookie and advertising choices available depend on the services enabled on the website.
WhatsApp and other external services
When you choose a WhatsApp button, you move to a service operated by WhatsApp. Review your message before sending it and share only what is needed. WhatsApp's own terms and privacy policy apply to its service. The same principle applies when you choose an external map or another third party link.
Keeping information and protecting it
We keep information for as long as reasonably needed for the purpose for which it was collected, including order support, record keeping, legal obligations and dispute handling. Different records may need different retention periods.
We take reasonable steps to limit access and protect information, but no internet transmission or storage system can be guaranteed completely secure. Do not send card security codes, payment PINs, one time passwords or unnecessary identity documents through an enquiry form or WhatsApp.
Requests and privacy concerns
You can contact us to ask about information you have shared, request a correction or deletion, or raise a privacy concern. Available rights and exceptions depend on applicable law. We may need to verify your identity, and some records may need to be retained for legal or transaction reasons. You may also ask us to stop marketing messages.
The website is intended for people arranging materials and project enquiries and is not directed at children. If a child has provided personal information without appropriate authorisation, contact us so we can review the matter.
Policy updates
We may update this policy when our services or information practices change. The current version will be displayed on the website with its update date. Contact us on +92 310 0081237 if you have questions about this policy.