Store information

Refund and Exchange Policy

Clear details to help you plan your purchase and project.

Updated 2 November 2026

Our standard return and exchange offer

Refunds and exchanges are available under our standard store offer when you bring the product back to the store within 15 calendar days of the purchase date shown on the original bill or sales slip. You must bring the original bill or sales slip with you.

For this standard offer, a return or exchange is not available after the 15 day period or without the original bill or slip. Please keep your bill safely after every purchase.

How to request a refund or exchange

  1. Check the purchase date on your original bill or slip and contact our team if you need help before visiting.
  2. Bring the product and the original bill or sales slip to our Lahore store within the 15 day period. Use our exact store pin for directions and confirm current visiting hours before travelling.
  3. Tell the team whether you would like a refund or an exchange. We will check the product and purchase details against the bill and explain the next step.

Exchanges

An exchange depends on the replacement option being available. Any price difference between the returned product and the chosen replacement will be explained and agreed before the exchange is completed. If the requested replacement is unavailable, ask the team about an eligible refund or another suitable option.

Refund arrangements

For an approved refund, the team will confirm the amount, repayment method and expected processing time. Keep the original bill and any refund acknowledgement. Do not send card security codes, PINs or one time passwords when discussing a refund.

Damaged incorrect or defective goods

If a product is damaged, incorrect or appears defective, contact us promptly with the purchase details and photos where helpful. Avoid using or altering the affected product while the issue is being reviewed.

The 15 day period and original bill condition describe our standard store offer. They do not exclude or reduce any rights or remedies you may have under applicable consumer law for defective, misdescribed or otherwise nonconforming goods. Such concerns will be reviewed under the applicable requirements.

Contact

Nashtar Khan Plywood & Hardware Store, Lahore, Punjab, Pakistan. Phone and WhatsApp: +92 310 0081237. Use our exact store pin for directions and confirm current visiting hours before bringing a return or exchange.